Daytime Office Hours
(by appointment only, please NO walk-ins)
APPOINTMENT TIMES
MONDAY - THURSDAY
8:00 a.m. – 7:30 p.m.
FRIDAY
8:00 a.m. – 5:00 p.m.
SATURDAYS, SUNDAYS and all HOLIDAYS
Emergency and urgent sick visits only. Appointments are made through the answering service. Please call after 8 a.m. to schedule.
LABORATORY
MONDAY - FRIDAY
9:00 a.m. – 12:30 p.m, 1:30 p.m. - 4:45 p.m.
BUSINESS OFFICE HOURS
9:00 a.m. – 4:30 p.m Daily
CALL-IN HOURS
MONDAY - THURSDAY
8:00 a.m. – 6:00 p.m.
FRIDAY
8:00 a.m. – 5:00 p.m.
Because children get sick at all hours of the day, we do NOT have a special call-in hour. Our capable nursing staff will answer most questions you may have during the times listed above. When you call, let us know you want to leave a message for a nurse and expect a return call that same day. If you have a message for a provider please let one of our administrative staff know and they will pass message along.
MAKING APPOINTMENTS
ALWAYS call for an appointment before you bring your child to the office. We will try our best to schedule acutely-ill children that same day. Please try to avoid calling near the end of office hours so that we might best accommodate your child’s needs. If more than one child needs to be seen, PLEASE tell us when you call.
When making appointments for routine physicals, please call between 9 a.m. and 4:30 p.m. We advise that you call 3 months in advance of when your child needs their routine physical.
After Office Hours
We are available for urgent calls 24/7. If an urgent issue arises when the office is closed, please call our office number and you will be able to leave a message with our answering service who will contact the provider on call. Make sure you do not have caller ID block applied to your phone. If you have not heard back within 30 minutes please call back and let the answering service know and verify your phone number.
At Roslindale Pediatrics, we attempt to make great health care simple and easily accessible. Information on the following topics may be particularly useful to you and your family.
Use the links below to view our policies and procedures.
Policies
Insurance
Participation
Patient Medical Record Release
Please contact our billing department with any questions about billing or insurance. They can be reached at 617-522-3100, Option #6.
The American Academy of Pediatrics has useful information about insurance. You can find articles by clicking here to get answers to your questions.
ACCEPTED HEALTH INSURANCE PLANS: UPDATED 02/28/2023
AETNA- ALL PLANS
MASS GENERAL BRIGHAM PARTNERS HEALTH (THREE EXCEPTIONS BELOW)
BCBS- ALL PLANS (ONE EXCEPTION BELOW)
CHAMPVA
CIGNA (SEE EXCEPTIONS BELOW)
CIGNA/ GREAT WEST
GEHA
HARVARD PILGRIM (SEE EXCLUSIONS BELOW)
HEALTH PLANS INC.
HUMANA CHOICECARE-ALL PLANS
MASS HEALTH STANDARD/CMSP
MERITAN HEALTH
MULTIPLAN
PHCS (ALL PLANS)
TRICARE
TUFTS- ALL PLAN ACCEPTED (SEE ONE EXCEPTION BELOW)
UNICARE (ALL PLANS)
UNITED HEALTH CARE (ALL PLANS)
NON-ACCEPTED PLANS:
*MASS GENERAL BRIGHAM ALLIES HMO NEWTON WELLESLEY HOSPTIAL COMMUNITY PLUS
*MASS GENERAL VALUE HMO (CITY OF BOSTON PLAN)
*MASS GNERAL BRIGHAM SELECT HMO CONNECTORCARE (WE DO NOT PARTICIPATE IN SELECT NETWORKS)
BLUE CHOICE HUGHP PLAN
CIGNA LOCAL PLUS/LOCAL PLUS IN
FALLON THROUGH THE HEALTH CONNECTOR AND MASS HEALTH HEALTH
HARVARD PILGRIM (ELEVATED HEALTH AND BMC SELECT)
HEALTH NEW ENGLAND
HEALTH SAFETY NET
MINUTEMAN HEALTH
TUFTS UNIFY
**PLEASE NOTE: AS OF 04/01/2023 THE PRACTICE WILL BE SWITCHING FROM TUFTS ACO THROUGH BCH TO BMC/WELLSENCE.**
IF YOU DO NOT SEE A PLAN LISTED, PLEASE REACH OUT TO THE BILLING OFFICE.
Self Pay: If you are self pay, we will charge the rate of insurance with a 20% discount.
If you are requesting your child’s medical record, please fill out this medical release form and drop it off at your earliest convenience. There is a 20 dollar fee for transfer of medical records, and it can take up to 20 days for preparation of the records. Please call us if you have any questions about this.
